FAQs
Frequently Asked Questions.
Here are some common questions about Shopzious.
Shopzious is an online general store offering a wide range of products including kitchen accessories, home essentials, bath accessories, home décor items, gadgets, and more all at affordable prices.
Yes, We offer Cash on Delivery (COD) on eligible products across Pakistan for your convenience.
Delivery usually takes 3–5 working days, depending on your location and order confirmation time.
Delivery charges may vary based on your location and order size but standard shipping charges is Rs.199.
Exact shipping charges are shown at checkout before placing the order.
Yes, you can request order cancellation or modification before the order is dispatched.
Please contact our support team as soon as possible.
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with pictures of the product.
We will arrange a replacement or refund according to our Refund & Returns Policy.
Yes. Returns are accepted for eligible products if:
The product is unused
The original packaging is intact
The return request is made within the allowed return period
(Please check our Refund & Returns Policy for full details.)
Yes, We try our best to display accurate product images and descriptions. However, slight color variations may occur due to lighting or screen settings.
Absolutely, Your personal information is secure and used only to process orders and improve your shopping experience, as described in our Privacy Policy.
You can contact us through:
WhatsApp / Phone: 0332-4333220
Email: Info@shopzious.com
Our support team is always happy to help 😊
Yes, We regularly offer discounts, bundle deals, and special promotions.
Follow us on social media or subscribe to stay updated.
Yes, Shopzious delivers to most cities and areas across Pakistan through trusted courier services.
Our courier partner will attempt delivery again or contact you for rescheduling. Please keep your phone active.
Parcel opening before payment is not allowed. However, if there is any issue after delivery, we offer support according to our return policy.
Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp.
Yes, All orders are confirmed via call or message before dispatch to ensure accuracy.
Currently, we accept:
Cash on Delivery (COD)
Online payments (if available at checkout)
Yes, all prices listed on Shopzious are final and transparent. Any discounts or promotions are clearly mentioned.
Yes, Shopzious sells quality and genuine products sourced from trusted suppliers.
Yes, You can place an order as a guest without registration.
If your order is delayed beyond the expected delivery time, please contact our support team with your order number.
Yes, We run seasonal sales, flash deals, and special promotions from time to time.
No, there is no minimum order value required to place an order on Shopzious.
Address changes are possible before dispatch only. Contact support immediately after placing the order.
If an order is returned because the customer was unavailable or refused delivery, re-delivery charges may apply.
Yes, we offer combo deals and bundles on selected products for better value.
You will receive an order confirmation message via SMS, WhatsApp, or email after placing your order.
Cash on Delivery is available on most products. Some discounted or promotional items may require advance payment.
Refusing a confirmed order may result in future order restrictions or advance payment requirement for new orders.
Yes, Our courier partners usually call before delivery to ensure availability.
Currently, exact delivery date selection is not available, but you can contact support for special requests.
No, There are no hidden charges. You only pay the amount shown at checkout.
At the moment, same-day or next-day delivery is not available. Standard delivery time applies.
If any item is missing, contact us within 24 hours of delivery with parcel images for assistance.
Warranty is available on selected electronic or gadget items only and is mentioned in the product description.
You can enter the discount or promo code at checkout before completing your order.
Yes, You can place your order via WhatsApp support.
Yes, we regularly restock popular items. You can contact support to check availability.
Please contact us immediately after placing the order to update your contact details.
No, only one promo code per order is allowed.
Currently, gift packaging is not available, but invoices do not include pricing on request.
Stock availability is shown on the product page. Out-of-stock items cannot be ordered.
Yes, an order invoice is included in your parcel or sent digitally.
If a parcel is confirmed lost, Shopzious will reship or refund the order as per policy.
Yes, You can reorder through your account or contact support for help.
Yes, some products may be imported, and details are mentioned in product descriptions.
Prices on the website are official and final. Prices may vary on third-party platforms.
Follow us on social media or subscribe to our updates to stay informed about new arrivals and deals.