Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions under which products purchased from Shopzious may be returned, exchanged, or refunded. By placing an order on the Shopzious website, customers agree to this policy.
Eligibility for Returns
Products are eligible for return only if they meet the following conditions:
- The return request is submitted within the specified return period.
- The product is unused, unworn, unwashed, and in its original condition.
- The product includes original packaging, labels, and accessories.
- Proof of purchase or order confirmation is provided.
Certain items may be non-returnable due to hygiene, customization, or clearance sale reasons. Such items will be clearly marked at the time of purchase.
Return Period
Customers may request a return within 7 days from the date of delivery unless otherwise stated on the product page. Requests submitted after this period may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as final sale or clearance
- Gift cards or digital products
- Customized or personalized items
- Products damaged due to misuse, negligence, or normal wear and tear
Return Process
To initiate a return, customers must contact Shopzious through the contact details provided on the website and include order information along with the reason for return. Once approved, return instructions will be shared.
Customers are responsible for safely packaging the item for return. Shopzious is not liable for items lost or damaged during return shipping.
Refund Policy
Once the returned item is received and inspected, Shopzious will notify the customer of approval or rejection of the refund. Approved refunds will be processed to the original payment method within a reasonable processing time.
Shipping charges, cash on delivery fees, or handling charges are non-refundable unless the return is due to an error by Shopzious.
Exchange Policy
Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered at the discretion of Shopzious.
Damaged or Incorrect Items
If a customer receives a damaged, defective, or incorrect item, they must notify Shopzious within 48 hours of delivery with clear evidence. Shopzious will arrange a replacement or refund after verification.
Cancellation Policy
Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted and the return process must be followed.
Policy Updates
Shopzious reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Contact Information
For questions or assistance regarding refunds or returns, customers may contact Shopzious using the support information available on the website.