Delivery & Shipping Policy
Introduction
This Delivery and Shipping Policy explains how orders placed on the Shopzious website are processed, shipped, and delivered. By placing an order with Shopzious, customers agree to the terms outlined in this policy.
Order Processing
Orders are processed after confirmation and verification. Processing times may vary depending on product availability, order volume, and payment method. Orders placed on weekends or public holidays may be processed on the next working day.
Shipping Locations
Shopzious delivers to eligible locations as listed on the website at the time of checkout. Delivery availability may vary by product, location, or courier service.
Delivery Timeframes
Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery times may vary due to factors such as courier delays, weather conditions, operational issues, or remote delivery locations.
Delivery timelines begin once the order has been dispatched, not from the date of order placement.
Shipping Charges
Shipping charges, if applicable, are displayed at checkout before order confirmation. Charges may vary based on order value, product type, delivery location, or promotional offers. Any free shipping offers are subject to terms and may be changed or withdrawn at any time.
Cash on Delivery (COD) Shipments
Cash on Delivery is available for selected locations and products. Customers choosing COD must ensure availability at the delivery address and make full payment at the time of delivery. Failure to accept a COD order without valid reason may result in restrictions on future COD orders.
Failed or Delayed Deliveries
If a delivery attempt fails due to customer unavailability, incorrect address details, refusal to accept the order, or non-response, the shipment may be returned to origin. Re-delivery or refunds in such cases will be subject to Shopzious’s discretion and may include additional charges.
Shopzious is not responsible for delivery delays caused by courier services or circumstances beyond reasonable control.
Damaged or Missing Packages
Customers are advised to inspect packages at the time of delivery. Any visible damage, missing items, or discrepancies must be reported to Shopzious within 48 hours of delivery for resolution.
Risk and Ownership
Ownership and risk of loss for products pass to the customer upon successful delivery of the order to the provided address.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Shopzious will not be liable for delivery issues resulting from incorrect or incomplete address details.
Policy Updates
Shopzious reserves the right to modify or update this Delivery and Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Contact Information
For questions related to delivery or shipping, customers may contact Shopzious using the support information available on the website.